Privacy Policy

This Privacy Policy explains how Zelvoq ("we", "us"), operated by [LEGAL BUSINESS NAME], United Arab Emirates, collects, uses and protects your personal data when you visit or buy from our store. We process personal data in line with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Information we collect

Information you give us: your name, phone number, email address, delivery address, and order details. If you request a refund for a cash on delivery order, we also collect the bank account details you provide.
Payment information: handled by our payment processors. We do not store full card numbers.
Device and usage information: such as IP address, browser type, pages viewed and referral source, collected through cookies and similar technologies.

How we use your information

To process, confirm, deliver and support your orders, including order-confirmation calls or messages
To handle returns, refunds and customer service requests
To prevent fraud and keep our store secure
To improve our store and products
To send marketing messages, but only where you have agreed to receive them. You can unsubscribe at any time.

Sharing your information

We share personal data only as needed to run our business. This includes our e-commerce platform (Shopify), payment processors, our fulfilment and dropshipping partners, delivery couriers, and analytics and advertising providers. We may also disclose data where required by law. We do not sell your personal data.

Cookies

We use cookies to keep your cart working, to remember your preferences, and to understand how our store is used. You can control cookies through your browser settings and the cookie banner, where available.

Data retention

We keep order records for as long as needed for accounting, tax and legal purposes, and other data only as long as necessary for the purposes above.

Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, or object to certain processing. To make a request, email [SUPPORT EMAIL].