Quick answer: With cash on delivery (COD) in the UAE, you place your order online, choose "Cash on Delivery" at checkout, and pay the courier in AED when your parcel arrives. You pay nothing upfront. At Zelvoq, COD is available across all seven emirates.
How COD works, step by step
- Add products to your cart and go to checkout.
- Enter your delivery address and a phone number the courier can reach.
- Select Cash on Delivery as the payment method.
- You may receive a call or WhatsApp message to confirm your order.
- Pay the courier when the parcel arrives. Have the exact amount ready if you can.
Why shoppers in the UAE choose COD
- No card details needed online.
- You only pay once the parcel is in your hands.
- It is a simple way to try a new store for the first time.
How refunds work on COD orders
Because there is no card to refund, COD refunds are usually paid by bank transfer to a UAE bank account (IBAN). At Zelvoq this happens within 5–10 business days after the return is received and inspected. See our Returns & Refunds policy.
Tips for a smooth COD delivery
- Keep your phone on so the courier can find you.
- Add building name, flat number and a landmark to your address.
- Only order when you are ready to receive and pay. Repeatedly refused deliveries may be cancelled.
Read more on our Cash on Delivery page or start shopping.